Specialty Pharmacy Services

VMC Specialty Pharmacy recognizes that patients have inherent rights. Patients who feel their rights have not been respected, or who have questions or concerns, should talk with the Supervisor for Specialty Pharmacy Services.

Patients and their families also have responsibilities while under the care of VMC Specialty Pharmacy to facilitate the provision of safe, high-quality health care for themselves and others. The following patient rights and responsibilities shall be provided to, and expected from, patients or legally authorized individuals. To view the complete document please visit Valleymed.org .

As a patient, or the patient’s representative, you have the right to:

• Have personal health information shared with the patient management program only in accordance with state and federal law.
  
  
• Identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested.
  
  
• Speak to a health professional.
  
  
• Receive information about the scope of services that VMC Specialty Pharmacy will provide and specific limitations on those services.
  
  
• Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.
  
  
• Be informed, in advance of care/service being provided and their financial responsibility.
  
  
• Participate in the development and periodic revision of the plan of care.
  
  
• Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
  
  
• Be informed of any financial benefits when referred to an organization.
  
  
• Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable.
  
  
• Have one’s property and person treated with respect, consideration, and recognition of patient dignity and individuality.
  
  
• Be able to identify visiting personnel members through proper identification.
  
  
• Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property.
  
  
• Voice grievance/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care without restraint, interference, coercion, discrimination, or reprisal.
  
  
• Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  
  
• Confidentiality and privacy of all information contained in the patient record and of Protected Health Information (PHI).
  
  
• Be advised on the agency’s policies and procedures regarding the disclosure of clinical records.
  
  
• Be fully informed of one’s responsibilities.
  
  
• Choose a healthcare provider, including an attending physician, if applicable.
  
  
• Receive appropriate care without discrimination in accordance with physician’s orders, if applicable.
  
  
• Receive information about the patient management program.
  
  
• Decline participation, or disenroll, at any point in time.
  
  
• Refuse treatments or services to the extent permitted by law and be informed of the potential consequences of such an action
  
  

As a patient, or the patient’s representative, you have the responsibility to:

• Give accurate clinical and contact information and to notify the patient management program of changes in this information.
  
  
• Notify the treating provider of their participation in the patient management program.
  
  
• Submit forms necessary to receive services.
  
  
• Maintain any equipment provided (as applicable).
  
  
• Notify the organization of any concerns about care/services provided.

Click here to learn more about Valley's Patient Rights & Responsibilities.