We are pleased to announce that a new agreement has been reached with Aetna. This allows Valley to continue to be an in-network provider for Aetna-insured patients and will cover services provided since previous contracts ended June 1, 2025. We understand how important it is for our patients to retain in-network access to the doctors, programs, and expert care teams they know and trust. Thank you for your patience throughout this process.

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How to Pay Your Bill

Methods of Payment
We accept Visa, MasterCard, cash and checks.

For your convenience, we offer a variety of ways to pay your bill:

  1. Online through MyChart
  2. By Mail
  3. Phone
  4. In Person
  5. Contact contracted providers for payment instructions

It's easy, convenient and secure way to pay your bill online from within your MyChart account. You may also pay as a guest, but will not be able to view your account history without a MyChart account.

Don't have MyChart Account

Signup for MyChart
What is MyChart?

Electronic Payments & Statements

Going paperless saves you time, helps the environment, reduces clutter in your home and deters mailbox theft.

Questions?

Some of your accounts may not be available to pay online. If you do not find your bill on our site, please contact us through one of the methods below. We will be able to provide you with additional information regarding these accounts.

Hours: 8 A.M. – 5 P.M. (Pacific Standard Time), Monday – Friday
Call 1.855.826.1540 or 425.690.3578, option 5  425.690.9578  HospitalPFSCustomerService@valleymed.org

Please mail your payment to:

UW Medicine | Valley Medical Center
PO Box 35152
Seattle, WA 98124-5152

Please contact our Customer Service Department at:

1.855.826.1540 or 425.690.3578, option 5

To pay in-person, visit:

Valley Medical Center, Cashier Office
9 AM – 3 PM, Monday–Friday
400 S. 43rd Street
Renton, WA 98055
Tel: 425.228.3440 x3936

Contracted providers have their own payment processes. VMC Clinic, laboratory, X-ray / imaging, ambulance and many doctor services are billed separately. Please contact these providers directly to request payment instructions.

 

Questions?

Contact us at HospitalPFSCustomerService@valleymed.org or call Tel: 1.855.826.1540 or 425.690.3578, option 5.

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