UW Medicine’s contracts with Aetna for Medicare Advantage and Commercial services expire on May 31, 2025, unless renewed. We have not been able to reach a fair agreement with Aetna that is financially feasible. If an agreement cannot be reached, we will be out of network with Aetna, effective June 1, 2025. Learn more.
Patient Relations
If you have a complaint, concern, or grievance about the quality of your care here at Valley Medical Center, patients, families, and visitors can contact the department directly or submit your comments through our online Contact Us form, which will be routed to the appropriate department(s) for follow-up.
If you wish to speak with Patient Relations, please call our confidential line at 425.690.3403 and leave your contact information. Your call will be returned as quickly as possible.