Update Your References – New Numbers for IT Service Desk and Bloodworks Lab as Part of Cisco Phone Changes Phase 2

Many hospital areas are being updated to new numbers as part of the large Cisco phone change project. This phase includes the number for the IT Service Desk and Bloodworks Lab.

What you should do

Make sure to check your work areas and replace the old extensions with the new numbers.

Places you should check for the old numbers include:

• Speed dials
• Quick dials
• Personal devices
• Voalte, if you have units as custom contacts
• Any written or printed references

Continue to check Valley Vitals and on the MyValley homepage for the most up-to-date schedule as other departments are completed in this project phase. We appreciate your patience while this necessary work is being completed.

Background

Our phone system is changing from Avaya to Cisco and we are continuing work to update all main phone numbers, changing extensions from 4-digit to 7-digit (i.e. 690-XXXX).

This work is now happening and we plan to share regular updates with the schedule for where our partners will be updating systems. Our hope is that this will help minimize disruptions to your workflow and patient care.

Important notes:

• The old number/extensions will continue to work throughout the entire phase of this project. 
• More details on change management and call forwarding timelines will be communicated as they become relevant.
• Voalte extensions are NOT changing at this time.
• All new main department numbers can be found as they're updated on the MyValley Sharepoint Directory.