Hearing Aid Services Discontinued

The Ear, Nose & Throat clinic is sunsetting the hearing aid service due to the administrative work involved, competing business, insurance coverage, and limited audiology staffing. NOTE: The clinic will continue to provide medical audiology services.

• Patients with an existing hearing aid contract will be seen and served for this next year.
• Other patients who have expired service agreements will be provided with a local retailer that has a relationship with the patients specific hearing aid manufacturer.
• Letters were sent to patients via mail and MyChart.

Here are more details about how the ENT clinic is handling patients:

• They stopped booking new hearing aid evaluations as of February.
• They are working through hearing aid fittings that were scheduled prior to the closure decision.
• Patients who have already purchased hearing aids:

• • Purchased within the last 12 months:
    • They still have an active service agreement with us. We will continue providing hearing aid services as outlined in their agreement until it ends.
  • Purchased between 12 and 36 months ago:
    • Their service agreement has expired, but their hearing aids may still be covered by a manufacturer’s warranty for repairs. Although repairs may be covered, service appointments might have associated costs.
  • Purchased over 36 months ago:
    • Their hearing aids are no longer under warranty for repairs or services.