New Payment Plan Options for Patients' Medical Bills

We are excited to share that Valley has established a new relationship with CarePayment to offer an easy way to help patients afford their medical bills with long term, no-interest payment plans. In addition to traditional payment plan options, patients are now able to establish “pre-service” payments plans with CarePayment, arranging financial coverage prior to scheduling care for services such as a surgery, imaging, or procedure; this type of pre care financing has not been previously offered at Valley.

What do staff and providers need to know about CarePayment?

Patients will be referred to CarePayment as an option if their bill or estimate reaches aging level, or if they are delinquent on a bill through a Valley payment plan.

More details about CarePayment plans:

• The patient pays no interest throughout the payment plan
• The program doesn’t require an application or a credit check, and won’t affect patients’ credit scores
• The payment plans do not establish a new credit card
• Patients can request a change to their monthly payment amount if their situation changes
• Patients can add future medical bills to their CarePayment accounts and consolidate payments

Sharing information about CarePayment with patients

Flyers and handouts about CarePayment are available for clinics and departments to request at no charge. You can request them by emailing Debbie Wood at Debbie_wood@valleymed.org. You can also direct patients and families to the Financial Help & Options page on our website, valleymed.org.

Employees who frequently interact with patients about billing have received additional training on how they can refer patients to CarePayment.

We are asking patients to notify Valley before requesting a CarePayment account, by calling Patient Financial Services Customer Service at 425.690.3578 (choose option 5).

After receiving their welcome packet, they can set up their CarePayment account and learn more at https://www.carepayment.com/valley-medical-center/ or by calling 866.625.8532.

If you have other questions about the program, you can contact Customer Service at 425.690.3578 (choose option 5).