Your intrepid Patient Experience Coaching team is pleased to announce soon-to-be-released “Coaching Flash” videos to learn quick tips to up your game with patient communications. These two-minute videos will be released quarterly and can be easily watched online on your computer or smart phone.

The first video will address a familiar subject; it’s often the lowest score for many VMC clinicians on their Press-Ganey survey results: “Did the provider know the important information in your medical history?”

Be sure to watch for the link in February STAT News! According to clinician coach, Dr. Scott Morris, “You’re guaranteed to improve your provider communication skills…or your money back!”