Patient Safety: Providing consistent patient safety is our No. 1 priority—our ultimate responsibility is to do no harm and to safeguard our patients.
- We are committed to eliminating any incidence of accidental injury or harm due to medical care or error.
Quality: We will deliver care and service with excellence in every aspect and detail.
- Learn and comply with department-specific service promises.
- Review your work to keep your quality up.
Compassion: With a caring heart, we are responsive to our community's health needs and have empathy for their problems and concerns.
- Respect patient confidentiality and privacy.
- Be responsive and timely.
Community-Centered: Our programs and services exist in response to our community needs and support optimum health.
- Take pride in the organization as if you are an owner.
- Be knowledgeable about the services Valley Medical Center provides.
Respect: We treat all of our patients, visitors, medical staff, and co-workers with dignity, understanding, and honor.
- Use appropriate titles when addressing others and respond to cultural and special needs of all individuals.
- Respect the uniqueness of each employee in order to develop a quality working relationship with each individual.
Teamwork: We work together as a team, helping each other, for the best possible outcomes for our patients, our community, and our fellow team members.
- Maintain open communications by sharing information/ideas for improvement.
- Understand and value the roles of other team members.
Innovation: We are always seeking new methods and approaches to take care of our community members and keep them healthy and strong.
- Seek new knowledge, new skills, and new ways to improve service.
- Be creative in your approach to your job.
ACE at Valley Medical Center
ACE is the acronym for Valley Medical Center's three basic tenets of offering complete patient and customer satisfaction by:
- Anticipating needs
- Communicating important information and
- Explaining procedures and delays
ACE is the single-most important customer service strategy VMC team members practice each and every day in an effort to provide remarkable results.